Last updated: May 2, 2026
These Terms of Service ("Terms") govern your access to and use of the Yappler platform, including the website at yappler.ai, the chatbot deployment console, embedded chatbot widgets, and any related APIs or services (collectively, the "Service"), operated by WeReply Ltd ("Yappler", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old (or the age of legal majority in your jurisdiction) to create an account or deploy a chatbot. By using the Service, you represent and warrant that you meet this requirement. If you are using the Service on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.
To access certain features of the Service, you must create an account. You agree to:
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
You may use the Service to create, deploy, and manage AI-powered chatbots for lawful business and personal purposes, including customer support, lead generation, information delivery, and similar use cases.
You must not use the Service to:
You retain ownership of all content you upload to train your chatbot ("Your Content"). By uploading content, you grant Yappler a non-exclusive, worldwide, royalty-free licence to use, store, process, and display Your Content solely to provide the Service. You represent that you have all rights necessary to grant this licence.
All rights, title, and interest in the Service — including software, design, trademarks, and brand assets — are and remain the exclusive property of Yappler and its licensors. Nothing in these Terms transfers any intellectual property rights to you.
If you submit feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback without restriction or compensation to you.
You are solely responsible for the chatbots you deploy and the responses they generate. You must ensure your chatbot complies with all applicable laws, including consumer protection, advertising, data protection, and anti-spam regulations. Yappler is not responsible for the accuracy, legality, or appropriateness of responses generated by your deployed chatbot.
You must display clear disclosure to end users that they are interacting with an AI chatbot, not a human being, where required by applicable law.
Certain features of the Service are available on a subscription or pay-as-you-go basis. All fees are stated in US dollars unless otherwise specified. By subscribing to a paid plan, you authorise us to charge your payment method on a recurring basis until you cancel. Fees are non-refundable except where required by law or as explicitly stated in our refund policy.
We reserve the right to change our pricing with 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
We may offer a free tier or trial period. Free plans are subject to usage limits and may be modified or discontinued at any time. Trial periods are subject to the terms disclosed at sign-up. We reserve the right to convert trials to paid plans or terminate them with reasonable notice.
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice where possible. We are not liable for any loss arising from downtime or service modifications.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
The Service integrates with or links to third-party services (such as AI model providers, payment processors, and analytics tools). Your use of those services is subject to their own terms and privacy policies. Yappler is not responsible for the practices of third-party services.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. AI-GENERATED RESPONSES MAY BE INACCURATE, INCOMPLETE, OR INAPPROPRIATE — YOU USE THEM AT YOUR OWN RISK.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YAPPLER AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU HAVE PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Yappler and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Service, your chatbot deployments, Your Content, or your violation of these Terms.
You may terminate your account at any time by contacting us or using the account deletion feature in your dashboard. We may suspend or terminate your access to the Service immediately and without notice if you breach these Terms or if we determine your use poses a risk to us, other users, or third parties. Upon termination, your right to use the Service ceases and we may delete your data in accordance with our retention policy.
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer in the EEA, you may also have the right to use the EU Online Dispute Resolution platform.
We may update these Terms from time to time. We will provide at least 14 days' notice of material changes by email or by posting a notice on the Service. Your continued use of the Service after the effective date of changes constitutes acceptance of the revised Terms.
For questions about these Terms, please contact us: